Refund policy
Claim Period In accordance with French and European consumer law, you have 14 days from the date of receiving your order to contact us in the event of dissatisfaction, a defective product, or non-compliance.
Our Refund Policy — No Physical Return Required Because we want to offer you a simple and hassle-free experience, we do not ask you to return the product. If you experience any issue, simply contact us by email with your order number, a photo of the product and a description of the problem. We are committed to handling every request carefully and promptly.
Refunds are granted in the following cases :
- Defective or damaged product upon receipt
- Product not matching the description
- Lost parcel or not received within the announced delivery timeframe
- Wrong size or colour received
How to Submit a Refund Request Please contact us at elansocks.contact@gmail.com with the following information :
- Your order number
- A photo of the product received if defective or non-compliant
- A description of your request
Refund Processing Once your request has been validated, a full refund will be issued to your original payment method within 5 to 10 business days. Please note that processing times may vary depending on your bank or card issuer.
Cases Not Eligible for a Refund We are unable to process a refund in the following cases :
- Request submitted more than 14 days after receiving the order
- Product that has been worn, washed, or had its tags removed without prior notice
- Change of mind without valid reason after the legal deadline